My Garage

COVID-19

To our valued customers, employees and friends,

Rally Subaru is committed to protecting the health and wellbeing of our employees, customers and communities today, and every day. We want you to know that we are monitoring the Coronavirus (COVID-19) situation closely and have taken several preventative steps toward ensuring safe and clean facilities.

Employee focus:
Our employees are receiving continuous communications regarding preventative measures detailing how to protect against transmission of the virus (including washing hands regularly, implementing hand sanitizer stations, frequent cleaning of high-touch areas, etc.). Employees who are not feeling well have been asked to stay home.
We have a 14-day self-isolation for all staff returning from travel outside of Canada.

Customer focus:
For our customers we will continue to exercise enhanced cleaning protocols in our dealership including continuous cleaning of high-touch surfaces in all areas of our dealership, vehicles in showrooms, service customer vehicles, vehicles being test- driven, and vehicles being delivered.
If you are not feeling well, we ask that you consider communicating with us using other means - phone, email, chat (www.rallysubaru.com), etc. We will ensure that we have open channels of communication with our customers throughout this situation.

Departmental email addresses:
Sales:     sales@rallysubaru.ca

Service:  service@rallysubaru.ca

Parts:     parts@rallysubaru.ca

These measures will allow us to ensure a safe and healthy environment for everyone.

 Additional precautions:

    • If you are not feeling well, or you have had contact with another person affected by the virus- we kindly ask that you do not enter the facility.
    • If you have recently returned from visiting another country, we kindly ask that you do not enter our facility for 2 weeks after your return date.
    • We are asking our customers to wash their hands when they enter and leave the dealership.
    • We’ve asked our team members to wash their hands between customer contacts and to refrain from shaking hands; please accept our salutations as a sign of respect and consideration for your health and safety.

Community focus:
We will continue monitoring the Coronavirus (COVID-19) updates, and will respond based on the advice of governments, public health authorities, and medical professionals. Rally Subaru is committed to provide you with the best customer experience in the industry and to be your automotive dealership of choice.

Sincerely,
Your Rally Subaru Family